REFUND AND RESCHEDULE POLICY

Last updated: December 14, 2024

Please take a moment to read and understand the terms of this policy before booking any of our services.

1. Policy Overview

Our standard cancellation and rescheduling policy applies to all services. All payments made for Spiritual Life Coaching, Reiki, 13th Octave LaHoChi, Akashic Records Reading, and Quantum Healing Hypnosis Technique (QHHT)® services are non-refundable.

2. Appointment Cancellation and Rescheduling for Spiritual Life Coaching and Akashic Records Reading

If the client wishes to cancel and reschedule a spiritual coaching or Akashic Records reading appointment, the client must provide twenty-four (24) hours notice in advance. Rescheduled appointments will generally be held within three (7) calendar days of the original date.  The appointment will be considered forfeited, and no replacement will be possible if changes are not made within twenty-four (24) hours prior notice.

3. Appointment Cancellation and Rescheduling for Reiki and 13th Octave LaHoChi

In the event of a cancellation and rescheduling by the client, the cancellation and rescheduling must be done twenty-four (24) hours before the scheduled time of the service. A rescheduling fee of $30.00 will be due and must be paid by the client on or before the appointment date. The appointment for the service can be rescheduled for a later date, which must be within forty-five (45) days from the cancellation date of the appointment and will be subject to availability. Moreover, rescheduling an appointment will be allowed only once, and the appointment will be considered forfeited if the client does not show up at the rescheduled appointment date.

4. Appointment Cancellation and Rescheduling for Quantum Healing Hypnosis Technique (QHHT)®

In the event of a cancellation and rescheduling by the client, the cancellation and rescheduling must be done seventy-two (72) hours before the scheduled time of the service. A rescheduling fee of $100.00 will be due and must be paid by the client on or before the appointment date. The appointment for the service can be rescheduled for a later date, which must be within forty-five (45) days from the cancellation date of the service and will be subject to practitioner availability. Moreover, rescheduling a service will be allowed only once, and the appointment will be considered forfeited if the client does not show up at the rescheduled appointment date.

5. Practitioner Availability

While we make every effort to ensure practitioner availability, we cannot guarantee the availability of specific practitioners for your appointments. We may assign at our sole discretion a practitioner to provide the service.

By booking a service on our website, you acknowledge that you have read, understood, and agreed to our Refund and Reschedule Policy. We value your trust in our services and strive to provide you with the best possible experience.

If you have any questions or need further clarification, please don't hesitate to contact us at info@owllum.com.

Thank you for choosing Owllum. We look forward to serving you.